Back to home

Refund Policy:

If the delivery of your contracted accesses does not happen as expected or below your expectations, you can request a refund.

The refund must be requested by email, sending a message to:

From this moment on, your request will be handled by our service team.

Below we will explain all the details of our refund policy.

1 - Your money will be refunded to your PayPal account.

As we only accept payments via PayPal, refunds are also made through PayPal.

When your money is available in your PayPal account, you can withdraw it or use it for other purchases.

2 - You have up to 7 days to request a refund.

You can request a refund within 7 days after the end of the contracted service.

After this period, requests tend to be refused, except in exceptional cases.

Even after 7 days, your request will be analyzed and answered.

3 - Inform the reason for refund.

Our team will ask you why you want a refund.

Depending on your reason, our team reserves the right to ask more questions to understand the situation as a whole.

Your answer is useful for us to evolve the platform and understand the problems.

4 - Didn't receive the number of accesses contracted?

If the website is experiencing technical problems for the execution of the contracted services, your refund will be made immediately.

If the website is in perfect working order, our internal logs will be analyzed to find the problem.

Our service team can also request Google Analytics logs from your website, as well as access logs from your web server.

Note: in most cases you will not need to provide any logs, technical problems are quickly identified with our internal logs.

5 - We can decline your refund request.

Our refund policy is designed to protect you from our potential failures, and also to protect us from your potential failures. That said, the website reserves the right to refuse your refund request when:

a) Your hiring violates our terms of use.

b) Your site is experiencing availability issues.

c) Your infrastructure (hosting, network, firewall, server, etc ...) is experiencing blockages or problems with operation and connectivity.

d) The contractor acted in bad faith with the website

6 - Refund is the last option.

Reimbursement will be considered the last option in cases of technical problems, in these cases our service team can offer you a bonus contract, its cost, to compensate for possible problems.

If you do not accept our bonus, we will refund it.

This website uses cookies

To provide the best experience, we use cookies on our website.
By continuing to use our website, we assume that you accept the use of cookies.

More information - click here